Refund & Returns Policy

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Last updated: June 2026

Buying a wearable device without holding it first takes a bit of trust. This page spells out precisely what happens if the Hume Band turns out not to be the right fit.

45 Days To Decide

Starting the day it's delivered, you have 45 days to send it back for a full refund, no explanation required. Worn every day, taken swimming, used through weeks of workouts? None of that changes anything — the guarantee holds regardless.

Returning Your Order, Step By Step

1. Contact our support team through the Hume Health app or the email on your order confirmation, letting them know you'd like to return your purchase.
2. Look for a prepaid shipping label in your inbox within 1 business day.
3. Pack the wristband, strap, and charging cable into any box you have — the original packaging isn't required.
4. Drop the package off at a carrier location using the label we've sent.
5. Once your return arrives and gets checked, the refund posts to your original payment method, generally within 5–7 business days.

What Comes Back To You

The full amount you paid for the device. If the optional 10-Year Warranty was added at purchase and you're returning the band itself, that add-on refunds too — nothing's left for it to cover once the device is gone.

Return Shipping Costs

We cover it entirely. The prepaid label doesn't cost you anything for returns made inside the 45-day window, provided the order came straight from humebands.com.

Details Worth Reading

• This guarantee is specific to orders placed directly at humebands.com. Bought through a third-party marketplace instead? Their return process applies, since we can't guarantee matching terms there.
• Refunds land back on the payment method used at checkout — we're unable to redirect funds to a different card or account.
• A unit returned after the 45-day window has passed may still be eligible for warranty repair or replacement (see the section below).

Filing A Warranty Claim

Every Hume Band ships with a 1-year hardware warranty covering genuine manufacturing defects — sensor issues, charging trouble, or strap failures under normal use. Added the optional 10-Year Warranty at checkout? That coverage extends the full decade from your original purchase date.

To open a claim, get in touch with support along with your order number and a brief description of the issue. Most hardware problems get resolved with a free replacement unit shipped your way.

Trading For A Different Size Or Color

Looking for a different strap size or color instead of a refund? Mention that when you reach out to support — a direct exchange is usually more straightforward than returning and reordering.